I have learned over the years more about de-motivation than actual motivation. Usually I obtain this knowledge while fulfilling the role of “whipping boy” for less-than-able managers (not at my current employer of course!) What I have discovered is that when you look at what kills motivation you often can gain the important knowledge – what DOES help spur motivation. Bear in mind I’m work in Information Technology, so my perspective can be slightly skewed – sometimes more than others.
So, in an effort to expand our knowledge, here are my big de-motivators list – in no particular order:
Seemingly random decisions by leadership. The word “seemingly” is important here. It’s actually pretty rare when a leader makes a totally random decision. There’s almost always some reasoning behind it – some context for the decision. Often times though, I’ve found, that the decision is communicated and not the reasoning or context of why the decision was made. Without understanding “why” something is being done, the only conclusion I’m sometimes left with is that the decision was made by pulling it out of their collective asses.
Cutting back training. I worked in the auto industry – so I understand what tough economic times are. Yes, you do have to cut expenses from time to time – and training is the proverbial victim of this. Training is one area I am sensitive too. Training is a pact between the organization and the individual. Training individuals says, “We see you being around here for a while and want to optimize you.” When training is constricted to the point where it isn’t happening – the effects on many people is that they don’t believe that the organization cares about them as individuals.
Leap before you look leadership. “Any jackass can burn down a barn,” or so the old saying goes. Making a decision without all of the pertinent information can sap a team’s motivation. I have seen current management buzzwords about “fail forward,” where people are willing to make mistakes to learn from them. This kind of thinking creates the illusion of innovation, when in reality it is frustrating to the staff.
Analysis paralysis. The opposite of leap before you look – this de-motivator is a lack of decisions making. Sometimes the decisions are easy to make – but analysis paralysis is a major drain on the energy of an organization. The quest for absolute perfect knowledge and buy-in is often the same as not taking a stand at all. Managers who constantly look for more data are often fearful of making the right decision.
Promotions that seem…well, crazy. We’ve all been there when the promotion list comes out and we say, “What the hell?” When promotions are given out to, well, morons of individuals whose only competency is killing senior leadership’s butt…it can be highly demotivating.
No apparent roadmap of where we are going. I am most effective when I know what I am working towards. I don’t need all of the details, but I like knowing a little bit of the end-state vision. When I understand how my work gets us all further towards a goal – I get a sense of satisfaction. Pretty simple really. When I have no idea what the goal is I have no idea whether I am part of the problem or part of the solution. Managers who say it is not about the destination, but the journey, are just deflecting that they don’t know where they are going. Have you ever taken a family driving vacation, with the kids, in the summer, with no destination in mind? In fact, a lack of vision can lead people to not take any steps at all out of fear they might be doing the wrong thing.
The Teflon Factor with leaders. When presented with an issue or problem, a good leader will take an active role in resolving it. A de-motivating leader will look to his or her team and say, “You people all have a problem.” Accountability is a critical element of motivation of teams. People look to managers/leaders to be in the same boat they are. Managers that deflect issues down to their team erodes motivation of those teams.
Rewards and recognition applied unequally. A messed up rewards and recognition system has the exact opposite of its intended purpose.
Conflict avoidance. Some managers harbor the illusion that all conflict is bad. That’s not true at all. Conflict can often be protective. Yes, it’s uncomfortable, but sometimes it forces people to deal with organizational or people issues that have to be resolved for the team(s) to grow. Dodging conflict, ignoring conflict – these things drain organizational energy.
An attitude of, “You should be thankful you have a job…” That’s odd, I thought I had a career? When under pressure, some managers resort to the attitude of, “you’re lucky we keep you around.” First off, let me tell you if I feel lucky. Secondly, nine-times-out-of-ten when someone has told me I’m lucky I have a job – I feel quite the opposite.
Micromanagement. There are times we all need a little direction…well, all of you…frankly I’m good. Seriously though, some “leaders” think that leading means telling everyone how to do their job. Most employees don’t need that. They need a manager to run interference for them, remove obstacles, not tell them what color to make a Times Roman font in PowerPoint so that it stands out.
My purpose was not the come across negative…snarky, yes, negative, no. If you look at this list you can see some gems on what provide motivation – the exact opposite of these:
- Provide teams with concrete decisions and why they were made.
- Invest in your people (train them).
- Make informed decisions.
- Make timely decisions to respond to the business.
- Lay out a convincing and compelling vision of where the organization is going
- Leaders need to hold themselves accountable to their teams.
- Apply rewards and recognition fairly and proportionally to the value of the work being rewarded.
- Employ constructive conflict techniques to resolve issues.
- Let employees tell you (and the rest of the organization) that they are glad to be part of the team.
- Tell your people the results you want and let them amaze you as to how they do it.
Thoughts? Rebuttals? Recriminations? Did you like this? Go read my book, Business Rules, The Cynic’s Guidebook to the Corporate Overlords. (Catchy title eh?)