Per my blog post from October of 2019, I had some serious issues with this company. I ordered three minis for my son, grandson and myself on December 28, 2018. It was supposed to take 6-8 weeks. They did not respond to emails – a LOT of emails. So I put up a blog post blasting them: My original rant on this company
Part of the benefits of being retired is that you have time to follow-up. My plan was to sue them in small claims court here in Virginia then have some fun pursuing the actual cash. I continued to email them every so often, none of which were replied to. Three weeks ago, I Googled them and my blog post was one of the top entries for the company.
So I emailed them again. Essentially I told them about the bad publicity and that the only way that post was ever coming down was if they gave me a refund or delivered. Again, no response.
Then this week, a box arrived. It was sent to our old address, we had moved, but I was about to reroute it with UPS so it was cool.
I have to admit, I was skeptical. So I opened the box and was surprised.
I had ordered three minis, one of each of us. I got one of my son and grandson, and three poses of me. Also, they gave us doubles of each one, which was very sweet. It is worth noting that my son’s and grandson’s figures were not quite the ones we ordered, but close enough.
The quality is VERY good. The plastic reminds me of Reaper’s Bones, though these are clearly 3D printed. The faces, which we had scanned in 2018 at GenCon were dead-on accurate – what they said they would deliver, they did. Of course it took them 581 days to do it!
So, ultimately, would I order from these guys again? No. Look, if they had responded to any of my emails over the year and a half I might feel differently. I get the impression that they only replied to be because of my previous blog post. I will take it down…in 581 days. I have actually put it on my calendar. That is the level of douchebaggery I am capable of.
For those of you out there who replied to me off-line saying you were waiting, don’t give up hope. They seem to have our files and are producing miniatures still. Be persistent and annoying with these guys. Follow-up and pester them. They are not a complete rip-off, they can and do deliver. They simply suck at customer service and any hope of meeting a delivery commitment. In my case, they over-delivered. I don’t know if that was to simply shut me up, or if this is their policy to attempt to make amends. I hope it is the latter.